Terms of service

Using Clarity

Clarity lets your team receive support requests by email and through a help center, organize and answer them, and publish a knowledge base. We keep improving Clarity, so features may change over time. If we remove something significant from a paid plan, we'll tell you first.

Your account

• Give accurate information and keep your sign-in secure. You're responsible for activity on your account.
• Organization owners and admins decide who joins, what role they have and when they're removed.
• Tell us straight away at hello@clarity.arcticleaf.com if you think someone has accessed your account without permission.

Trials, plans and payment

• New organizations start with a 14-day free trial of the Growth plan. No card is needed.
• When the trial ends, choose a plan to keep creating and changing tickets. Until you do, your existing tickets and articles stay readable.
• Plans are priced per agent, per month, as shown on our pricing page. Enterprise pricing is agreed in writing.
• We may change prices with at least 30 days' notice. Changes apply from your next billing period.
• Fees aren't refundable except where the law requires it.

Your content

You own the content you and your customers put into Clarity. You give us permission to host, process, transmit and display it only as needed to provide Clarity to you. You're responsible for having the right to submit that content and for how you use Clarity to communicate with the people you support.

AI features

Triage, summaries, drafted replies and article suggestions are generated automatically and can be wrong. Treat them as suggestions. Clarity never sends a drafted reply by itself, and you're responsible for the replies your team sends.

Acceptable use

Please don't use Clarity to:

• Break the law or infringe anyone's rights.
• Send spam, unsolicited bulk email or marketing campaigns.
• Upload malware, or try to get around Clarity's security, limits or access controls.
• Overload the service, or copy, resell or reverse engineer it.
• Harass, threaten or harm others.

We may suspend accounts that do these things. Where we can, we'll warn you first.

Availability and support

We work hard to keep Clarity fast and available, but we don't promise it will be uninterrupted or error-free unless we've agreed a service level in writing. Clarity runs on Cloudflare's network, so its availability also depends on Cloudflare. For help, visit our help center or email hello@clarity.arcticleaf.com.

Privacy

Our privacy policy explains how we handle personal information. When we process customer content for your organization, we do so on your behalf and following your instructions. Enterprise customers can ask for a signed data processing agreement.

Ending your account

You can close your account at any time. We may end or suspend access if you seriously or repeatedly break these terms. If you need a copy of your content after closing your account, email us within 30 days and we'll help.

Disclaimers

Clarity is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Limitation of liability

To the extent the law allows, Arctic Leaf isn't liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim about Clarity is limited to the amount you paid us for Clarity in the 12 months before the claim.

Indemnity

If someone makes a claim against Arctic Leaf because of your content or because you broke these terms, you agree to cover the reasonable costs of that claim.

Changes to these terms

We may update these terms. We'll change the effective date above, and for significant changes we'll email organization owners at least 30 days before they take effect. If you keep using Clarity after that, the new terms apply.

Contact us

Questions about these terms? Email hello@clarity.arcticleaf.com. Clarity is a product of Arctic Leaf Inc.