Clarity turns every email and help request into one calm, organized queue, with AI that sorts, summarizes and drafts a kind first reply. Your team reviews it, sends it, and gets people back to work.
14-day free trial of Growth. No card needed.
Every request follows the same clear path, so nothing slips and nobody has to ask where things stand.
Someone emails your support address or fills in your help center form. Either way it lands in one queue, with their past requests attached.
Clarity reads it the moment it arrives and sets priority, category and mood, with a one-line summary for whoever picks it up.
An agent reviews a reply drafted from your own articles, makes it theirs and sends it. The customer can answer straight from their inbox.
Good answers live in your knowledge base, and the help center offers them to the next person before they have to ask.
The conversation, the customer, the clock and a second pair of hands, all on one screen. The queue updates live, so nobody works from a stale list.
See who else is on a ticket and when they start typing, so two people never answer the same question.
Each priority gets first-reply and resolution targets. Tickets at risk turn amber well before they breach.
Long threads open with a short summary, so a handover takes seconds instead of a scroll.
Answer the common questions in one click, then add the personal touch before you send.
Also in every workspace: internal notes, tags, assignment, team roles, and six plain statuses from New and Open to Pending, On hold, Solved and Closed.
The people you support get a help center with your name on it. It answers first, asks second, and always says what happens next.
As someone describes the problem, matching articles appear, and plenty of people fix it on the spot.
An emailed sign-in link shows every request and its status. There's no password to remember.
Customers answer from their inbox or the help center, and it all lands in the same thread.
When a ticket is solved, people rate it good or bad and can leave a comment for your team.
Pay for the people answering tickets. The people asking for help, and everyone who visits your help center, are always free.
A calm shared inbox for small IT and support teams.
$15per agent, per month
Start free trialAI that sorts, summarizes and drafts, plus the targets to keep you honest.
$35per agent, per month
Start free trialFor larger service desks with procurement and security reviews.
Let's talkvolume pricing, invoiced annually
Talk to usEvery plan starts with a 14-day free trial of Growth, with up to 10 agents. No card needed.
Clarity is built entirely on Cloudflare's global network. The app runs close to your team and to the people asking for help, every connection is encrypted, and each organization's data is kept to itself.
AI runs on Cloudflare's own network too, so ticket text is never handed to an outside AI company.
Something else on your mind? Write to hello@clarity.arcticleaf.com and a person will reply.
Every organization gets its own Clarity address. Forward your support mailbox to it and each new email becomes a ticket. Replies go out from Clarity, and when the customer answers, it threads back into the same ticket.
No. Keep the address your people already know, like help@yourcompany.com, and set up forwarding in your email provider. It takes a few minutes.
No. Clarity drafts and a person decides. Every drafted reply waits for an agent to review, edit and send it. Triage suggestions can be changed with a click.
Automatic import isn't available yet. Talk to us about moving from your current tool and we'll help you plan the switch.
As many as your team needs on Starter, Growth and Enterprise. A trial includes up to 10 agents. Customers and help center visitors never count as agents.
Choose Starter or Growth to keep going. If you don't, your tickets and articles stay readable, but new work pauses until you pick a plan. Nothing is deleted.
On Cloudflare. Tickets, customers and articles live in D1 and attachments in R2. Every connection is encrypted, and your organization's data is kept separate from everyone else's.
Setup takes minutes. Start a free trial, forward one mailbox, and watch the first ticket sort itself out.
